Resolve Payment Issue: GENERIC_DECLINE
This guide is designed to help resolve the payment issue with the GENERIC_DECLINE error code.
What This Means
This error means that Square is declining the customer's payment method because the issuing bank is declining to authorize the card.
Common Causes For This Error
- Incorrect credit card number or expiration date
- Insufficient funds
- The bank declined based on location
- The bank's fraud rules blocked the transaction
Suggested Solutions
Solution 1:
Make sure your credit card information, such as the card number, password, and expiration date, are correct.
If a debit card is used, please make sure that there are sufficient funds for the payment. If a credit card is used, please make sure the payment is not exceeding the credit limit.
Contact your issuing bank for more information on the payment decline.
Solution 2:
Use a different card to pay.